Austin, TX
What a place to be. SO much to learn. SO many sessions I’d love to see going on simultaneously. SO many kind, influential, and down to earth people.
Highlights from Day 1:
Emerging with Emerging Media, Panel
This talk definitely woke me back up to looking at the business world with less apprehensive eyes. I’ve tried in weeks past to look at business in general with the most child-like perspective possible to see opportunity. This 45 min reminded me that you have to ignore record stores and observe emerging trends to create a product like iTunes.
Opening Remarks, Tony Hsieh
I’m partially reminded and partially reinforced by Tony’s keynote on building a company through culture and making less efficient choices for the greater value of your organization.
Just a few of Zapppos.com Top 10 Drivers:
- Deliver WOW through Service
- Embrace and Drive change
- Create fun and a little weirdness
- Be adventurous creative and open-mindness
- Pursue growth
There were particularly interesting parts of his talk where he described specific instances where he made choices for exceptional customer service that impacted his bottom line. Choices included operating his distribution center 24/7 to distribute products ‘real time,’ surprise upgrading existing customers with overnight shipping, and not locking down his call center to metrics like, ‘call time’ and ‘customers served,’ to enable them to really serve customers.
Change V2, Dr. Lawrence Lessig
After circulated enough on the conference circuit, it takes quite a bit to really shock you. There are a lot of polished presenations, great public speakers, and lenghts people will go to for a good impression. Dr. Lessig presented Change V2. It was the most impressive thing I’ve seen since a keynote with Guy Kawasaki last August.
Dr. Lessig bleeds credibility and presents a very thoughtful, stimulating slide presentation. Defying the Kawasaki conventions for presentation, Lessig speaks to a few hundred slides that truly help him deliver his points to his listeners in a most effective fashion. You see slides with 1-10 words, many of which add to or modify the previous slide. It was great brain food.
A main takeaway for a guy that works in media: The existence of advertising breeds mistrust…
Awesome Networking
I’m really not one to name drop, so I won’t. But Matt Browne is introducing me to internet celebrities that I didn’t even know were celebrities. A lot of these people deserve their own flavor of stardom…and get it.